Last Updated: January 2026
7-day refund eligibility window
Submit a request within 7 calendar days of purchase. Approved refunds are returned to the original payment method within 5–14 business days.
1. Scope of This Policy
This Refund Policy applies to purchases of Multi Chart View licenses, including paid app licenses and paid add-ons, purchased through our official website or official sales channels. It does not apply to third-party products or services, such as a separate TradingView subscription or market-data plan. Those purchases are governed by the provider's own refund policy.
Nothing in this policy excludes or limits any mandatory consumer rights available to you under applicable law. If local law provides a longer cancellation or refund period, that law will prevail.
2. When a Refund May Be Approved
We want you to be confident in your purchase. A refund may be approved when:
- You were charged twice, or an unauthorized purchase was made and reported promptly;
- The license cannot be activated or validated on a supported Android device, and we cannot resolve the issue within a reasonable time;
- The app materially fails to provide the core features described at the time of purchase, and no workaround or fix is available within a reasonable time;
- Your purchase was not delivered, or you received an invalid license; or
- A refund is required by applicable consumer protection law.
Requests should include enough information for us to identify the transaction and understand the issue. We may ask you to try reasonable troubleshooting steps first. Submitting a request does not automatically guarantee a refund.
3. When a Refund May Not Be Available
Subject to applicable law and the mandatory rights described above, refunds are generally not available for:
- Change of mind after the license has been successfully delivered and activated, where the app functions as described;
- A license that has been suspended or revoked because of a breach of our Terms of Service, including reverse engineering, redistribution, or attempts to bypass license verification;
- Incompatibility with a device or operating system version that does not meet the requirements disclosed before purchase;
- Temporary outages, inaccuracies, or changes affecting third-party data, TradingView widgets, or market conditions;
- Purchases made through unauthorized resellers or other channels outside our official sales network; or
- Subscription periods that have already been used, except where the applicable law requires a refund.
This policy does not remove your right to a remedy where the app is faulty, not as described, or not delivered. If you believe that applies to your purchase, contact us so we can review it.
4. How to Request a Refund
Email contact@multichartview.app within the eligibility window using the subject line “Refund Request – [license key]”. Please include:
- Your order ID and the email address used for the purchase;
- The purchase date, Android ID, and device model;
- A clear description of the issue and your requested resolution;
- Any relevant screenshots or error messages; and
- Evidence of a duplicate or unauthorized transaction, if applicable.
Security reminder: Never send your full card number, CVV, password, or one-time banking codes. Our support team will never ask for these.
We will acknowledge eligible requests within 2 business days and aim to provide a decision within 5 business days. We may ask for additional information to verify the purchase or diagnose the problem. Delays caused by incomplete information may extend this timeframe.
5. Processing Approved Refunds
Approved refunds are issued to the original payment method whenever possible. Payment processors and banks typically take 5–14 business days to post the credit after approval. Actual timing depends on your bank, card issuer, payment provider, currency, and region; these third-party processing times are outside our control.
When a refund is processed, the associated license may be deactivated. Any third-party fees, taxes, or currency-conversion costs will be handled in accordance with the payment provider's rules and applicable law. We will tell you if only a partial refund is approved and explain the reason.
6. Duplicate Purchases and Cancellations
If you purchased a license more than once by mistake, contact us as soon as possible. Duplicate purchases for the same device and service will be reviewed for refund. If you need to cancel an order before the license is delivered, contact us immediately; once a valid digital license has been delivered, the eligibility rules above apply. Your statutory cancellation rights remain unaffected.
7. Payment Disputes and Chargebacks
Please contact us before opening a payment dispute or chargeback. We can usually resolve accidental or duplicate charges faster than a bank investigation. A chargeback opened without first contacting us may result in temporary suspension of the affected license while the dispute is reviewed. This clause does not limit your right to raise a legitimate dispute with your bank or payment provider.
8. Changes to This Policy
We may update this Refund Policy to reflect changes in our products, payment methods, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. Changes apply prospectively and do not reduce your rights for purchases made before the update.
9. Contact
For refund questions or help with a purchase, email:
Email: contact@multichartview.app
Support hours: Monday–Friday. We aim to respond within 2 business days. Please have your order ID ready so we can help you faster.